REFUND POLICY

Please make sure to keep the invoice attached to your package, as it is essential for processing any exchange properly. It contains important information such as the package number and product code.

Request Timeline:

Return or exchange requests must be submitted within 24 hours of receiving the package. This period is sufficient for the customer to inspect and verify the received product.

How to Request a Return or Exchange:

Requests should be submitted by contacting our live customer service (via WhatsApp) available at the bottom of the website or app.

Customers must provide their phone number and the order number found on the invoice included with the package.

Free Exchange in Case of Product Defect:

Exchanges are free of charge if the product is found to be defective and the defect was not noticed at the time of delivery.

Customers are strongly advised to inspect the product in the presence of the delivery staff to avoid the need for a later exchange and to allow immediate handling of any issues.

Conditions for Refusal of Exchange Requests:

Exchange requests will not be accepted if:

The product’s original box or packaging is damaged by the customer

The product has been used

The product is incomplete

We emphasize our commitment to serving customers in the best way possible.